Your Privacy Is Our Responsibility

Win017 believes that every member's privacy is a fundamental right. Our Privacy Policy is designed to be transparent — letting you know exactly how your personal information is collected, stored, used, and protected.

This policy applies when you:

• Visit the win017.app website
• Download and use the win017 app
• Register or log in to your account
• Play games, place bets, or make a deposit
• Contact our customer support team
• Receive promotional emails or notifications

Win017 strives to comply with Bangladesh's data protection laws and internationally recognized GDPR standards.

Win017 only collects information that is necessary to deliver our services, maintain security, and meet legal obligations. Details are outlined below:

Personal Identity Information

• Full Name, Date of Birth & Nationality
• Email Address & Mobile Number
• Current & Permanent Address
• National ID or Passport Number (for KYC)

Financial Information

• Mobile banking number (bKash, Nagad, Rocket)
• Bank account details (where applicable)
• Deposit & Withdrawal History

Technical Information

When you use win017, certain technical information is collected automatically:

Win017 uses your information only for the specific purposes described below. Your data is never used for unrelated or unauthorized purposes.

• Service Delivery: To manage account creation, run games, process payments, and provide customer support.
• Identity Verification: To verify your age and identity during the KYC process.
• Security: To detect and prevent fraud, money laundering, and unauthorized access.
• Legal Obligations: To comply with directives from government or regulatory authorities.
• Personalized Experience: To recommend games and bonus offers tailored to your preferences.
• Contact: To send important updates, transaction confirmations, and promotional notifications.
• Platform Improvement: To analyze user behavior and improve the quality of our services.

Win017 never sells your personal information. However, in the limited circumstances below, certain data may be shared with specific third parties:

Payment Processors

Necessary information is shared with mobile banking and payment gateway providers to process deposits and withdrawals. These providers operate under their own strict privacy policies.

Game Software Providers

Only the data necessary to manage game sessions is shared with the third-party game engines used to operate Live Casino or sportsbook services.

Legal Obligations

Win017 may be required to disclose information in response to a court order, government investigation, or lawful request from a regulatory authority. Where possible, you will be notified in advance.

Business Restructuring

In the event of a merger, acquisition, or asset transfer involving win017, user data may be passed to the new entity, but will remain subject to the terms of this policy.

Win017 uses cookies on its website and app to enhance your experience. Cookies are small data files stored in your browser.

Cookie Type

You can disable optional cookies through your browser settings. However, turning off essential cookies may cause certain features on win017 to stop working.

Win017 uses industry-standard technology and processes to keep your data secure. Our layers of protection include:

• 256-bit SSL/TLS Encryption: All data transfers are secured.
• Firewall & DDoS Protection: Unauthorised server-level access is strictly prevented.
• Two-Factor Authentication (2FA): An additional layer of security for account login.
• Regular Security Audits: Regular security audits conducted by independent third parties.
• Restricted Access: Only authorised personnel can access specific data.
• Data Backup: Regular backups are maintained to minimize the risk of data loss.

Win017 does not retain data beyond the period necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: For the duration of account activity and up to 5 years after closure.
• Financial Transaction Records: Up to 7 years, as required by law.
• KYC Documents: Up to 5 years following account closure.
• Customer Support Contact: Up to 2 years after the issue is resolved.
• Logs & Technical Data: Up to 12 months.

Once the retention period expires, data is securely deleted or anonymised.

As a win017 member, you have the following rights regarding your personal information:

To exercise these rights support@win017.app. win017 aims to respond within 30 business days.

Win017 strictly prohibits registration by anyone under the age of 18. We do not knowingly collect personal information from minors.

• Date of birth is verified at the time of registration.
• Where there is doubt, age verification through the KYC process is mandatory.
• Any account identified as belonging to a minor is immediately suspended and all associated data is deleted.

If parents or guardians suspect their child has created an account on win017, they should immediately support@win017.appto get in touch.

Win017 may update this Privacy Policy from time to time. When changes are made, here is what we commit to:

• Members will be notified by email before any significant changes take effect.
• The "Last Updated" date at the top of the page will be revised accordingly.
• Previous versions will be archived for reference.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.

For any privacy-related questions, concerns, or requests to exercise your rights: